About the Company:
Injala is a leading enterprise software company revolutionizing the insurance industry with our cutting-edge technology solutions. As a multi-national corporation headquartered in Dallas, USA, and with a significant presence in India, we are committed to transforming risk management through innovative software. Our growth trajectory has been impressive, achieving 30+% annual growth for the last five years. At Injala, we foster a work environment that encourages creativity, supports professional and personal development, and embraces a friendly, diverse, and family-like atmosphere. We are dedicated to inspiring both the industry and future generations to envision and realize possibilities beyond today.
Job Role:
We are looking for a detail-oriented and proactive Client Support Executive to assist with customer service and support activities. This role offers hands-on experience in handling client inquiries, coordinating with internal teams, and ensuring timely resolution of issues in a professional and fast-paced environment
Job Responsibilities:
- Respond promptly to customer issues via email and other support channels.
- Provide accurate information and solutions to resolve client issues and ensure customer satisfaction.
- Coordinate with internal teams (Project, Product, Account Management) to address concerns and escalate issues as needed.
- Maintain a high level of professionalism, empathy, and a client-first attitude in all interactions.
- Document customer interactions, feedback, and resolutions for future reference and continuous improvement.
- Identify and recommend process improvements to enhance customer support efficiency.
Required Skills:
- Proven work experience in a customer support role, preferably within the IT or SaaS industry.
- Strong ability to understand, troubleshoot, and resolve customer issues promptly and efficiently.
- Ability to work well under pressure, multitask, and manage multiple priorities simultaneously.
- Basic understanding of the software industry or willingness to learn technical aspects of the company’s products.
- Excellent verbal and written communication skills to effectively interact with customers and internal teams.
- Strong organizational skills with attention to detail and a problem-solving mindset.
Personal Attributes:
- Empathetic and patient, with the ability to remain calm under pressure.
- Strong verbal and written communication skills.
- Customer-focused mindset with a professional and respectful approach.
- Detail-oriented and proactive in resolving client issues.
- Adaptable and quick to learn new tools and processes.
- Team player with a positive attitude and strong sense of ownership.
Educational Requirements:
- Bachelor’s degree required
Since we are looking at different experience levels, we are seeking candidates who may have just finished their education and up to five years’ work experience in the software industry.
Benefits:
- Open Door working culture.
- Internal Growth Opportunities.
- Recognition and rewards.
- Festival and team celebrations.
- Flexible work timings.
- No Sandwich Leave Policy.
- Referral Bonus Program.
- Family Medical Insurance.
Ahmedabad Location: 1401 to 1410, 14th Floor, B Block, Westgate by True Value, Nr. YMCA Club, S.G. Highway, Ahmedabad.
Company Website: https://www.injala.com/
